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Frequently Asked Questions

Sims Legacy Hub is currently a web-only application – meant for your desktop or laptop.

There is no software to install.

Two of the creators of Sims Legacy Hub are members of the EA Creator Network.

Although we enjoy playing various versions of The Sims game developed by EA, it’s important to clarify that we have no affiliation or collaboration with them outside of this.

This is a web-based application, not a downloadable program. Currently, we expect that the majority of systems are able to access and run this application directly from their preferred desktop web browser.

Sims Legacy Hub offers both a free version and an affordable paid option with premium features. The paid option grants access to additional customization choices, cloud saving, and sharing opportunities, elevating your experience to new levels of creation and community.

Being Sims players, when we learned about the closure of the Plumtree App as of December 1, 2023, we immediately recognized an opportunity to support the community. Collaboratively, we conceived the Sims Legacy Hub with the intention of filling the void left behind.

If you stumble a cross a problem, you can email our team at or log a ticket in our Discord. Not in the Discord? Join us right here!

When you visit your account page, select “manage subscription” where you will be taken to a page on our payment portal where you can cancel your subscription.